Contact Us

Operating hours:

Monday to Friday: 08h00–17h00

Contact Details:

Phone: 021 809 8280/1

Email: info@vinoteque.co.za

Physical Address:

Papegaaiberg, Adam Tas Road, Stellenbosch 7600

Want us to make a recommendation on wines and spirits, have any questions, suggestions or order queries? Please get in touch using the form below.

Delivery Fee and services

Delivery anywhere in South Africa is R55 per six bottles of the same size. Orders over R1 500 are delivered free of charge.

Delivery time depends on the destination. Delivery to main centres takes two to four working days. Delivery to outlying areas takes seven to eight working days. Please contact us on 021 809 8280 or email: info@vinoteque.co.za to confirm delivery times for your area.

We deliver wine anywhere in South Africa. For deliveries outside of South Africa, please email: info@vinoteque.co.za

Customer Care

If you would like a Vinotèque representative to make a recommendation on wines and spirits, or if you have any questions, suggestions, or order queries, please get in touch with us.

Contact Number: 021 809 8280
Email: info@vinoteque.co.za

Q: How do I know if I must withdraw my wine?

Your statement shows which products we have in storage for you and gives an indication of their maturation status. Wines with a status of:

  1. Further maturation not advised
  2. Well matured to enjoy now
  3. Enjoy over the next 2/4 years
  4. Enjoy over the next 5 years

Need to be withdrawn from the Bergkelder Wine Bank before 31 January.

Q: How does the withdrawal process work?

Complete the Wine Withdrawal Form (insert link) and send to the team at winebankmembership@distell.co.za.
They will process the application and inform you of any outstanding maturation fees, less the 15% discount, as well as our various payment methods.
Once these fees are reflected in our bank account, your wines will be delivered to an address of your choice, anywhere within South Africa.

Q: My wines are past their maturation potential, but I wish to continue to cellar them.

Unfortunately, the Bergkelder Wine Bank will not be able to keep these wines in temperature controlled storage past the 31st of January.
We can however put you in contact with a reputable cellaring service and arrange to transfer these wines on your behalf.

Q: What changes will there be to the Wine Bank services and perks after the 31st of January 2022?

We will be launching new benefits and improved functionality of our online platform during 2022 and will be able to share more details shortly.
Along with these changes we have updated our terms and conditions.
VIEW T's & C's

Q: Have the Wine Bank term's and conditions changed?

Yes, we have made some updates to the terms and conditions. VIEW T's & C's.
All members wishing to continue to cellar their wines at the Bergkelder Wine Bank will be required to accept the updated T's & C's.

Q: My wines are still eligible for maturation at the Bergkelder Wine Bank. How will I be charged to continue cellaring them past 31 January 2022?

Your maturation fees @R125 per case will be invoiced pro-rat a for the 5 months from 1 February – 30 June, after which the normal billing period will resume.
All members wishing to continue to cellar their wines at the Bergkelder Wine Bank will be required to accept the updated T's & C's.

Q: How will the Bergkelder Wine Bank communicate maturation reports, statements and invoices from 15 October?

All communication from the Bergkelder Wine Bank will be electronic.
We therefore require updated contact details for each member – please update your details here MEMBERSHIP FORM.

Mature your wine with us?

Register now
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